Order payment failed or still pending? Check Stars and crypto payments
Help for this store’s orders when a Telegram Stars invoice fails, a USDT or USDC transfer is pending, or you have paid but delivery has not started.
Last updated · November 7, 2026
Check the existing order before paying again
Open the order from your account or use the order ID and access code. If your wallet or Telegram shows a payment, keep that receipt and refresh the order status. Orders awaiting delivery have already recorded a payment.
Telegram Stars invoice will not open or complete
Open the invoice from your order page in Telegram and check the balance on the account you intend to use. If the invoice expired and no Stars were deducted, return to the product to place a new order. If Stars were deducted, save the Telegram receipt and contact support with the order ID.
USDT or USDC transfer still shows as unpaid
Check the token, network, recipient and exact amount against the original invoice. Wallet or exchange withdrawal fees can reduce the amount received. Paste the transaction hash into the order page to check the transfer, including after expiry if you already sent it. A transfer that arrived after the invoice deadline or used the wrong amount or network needs support review.
Payment confirmed but delivery is pending
Check the delivery method shown on the order. For automatic delivery, open the order page to view the key and instructions once it is fulfilled. For manual delivery, check the posted support hours. If you need help, send your order ID and the transaction hash or Telegram receipt through the contact page.