Refund policy
Before delivery
Contact support before redeeming a key if you need to cancel. Eligibility for a cancellation depends on delivery and redemption status and any mandatory consumer rights. A confirmed blockchain transfer cannot be reversed automatically.
30-day channel-related support
A verified channel-related loss of subscription during the 30-day service period is reviewed for a proportional refund: amount paid × unused eligible days ÷ 30. We may request non-sensitive evidence of subscription status. Do not send passwords or session tokens.
Exclusions and review
Account bans, pre-existing billing or eligibility issues and Codex allowance or reset changes are outside channel-related support. These exclusions do not override mandatory consumer rights. For a failure to deliver a paid key, contact support for fulfillment or refund review.
Refund execution
Approved refunds are separate on-chain transfers. Support confirms the recipient address, network, amount and fee treatment before sending. Never assume an exchange deposit or original sending address is a safe refund destination. A refund status is shown only after the merchant records the transfer reference.
Telegram Stars refund method
Approved Stars refunds use Telegram’s full original-charge refund method. Partial remedies require a separate agreement. The on-chain refund instructions apply only to direct crypto invoices, not Stars. Submit purchase issues through /paysupport or the website contact page.