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Account requirements

  • No password: just your Claude account ID
  • Codes delivered after payment, redeem any time
  • Unused codes do not expire
  • 30-day subscription warranty
Accounts older than 60 days only. Max top-ups very likely trigger KYC, which you complete yourself at your own risk.
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Eligible accounts

  • Established accounts only: registered at least 60 days ago and subscribed for at least one month before.
  • New accounts are not accepted, even if they have already passed KYC.
  • If an ineligible account is submitted anyway, risk-related non-delivery is not replaced or compensated.

When to redeem

  • Wait until your current membership has expired before redeeming.
  • Redeeming during an active period may overwrite it, fail to apply, or block renewal.

Check before you top up

  • Unpaid card history: a linked card with an unpaid balance or failed charge may block delivery. No replacement or refund.
  • Grace period: submitting during a short grace or bonus period after a failed charge may be overwritten. No replacement or refund.
  • Account risk: frequent IP changes, bulk sign-ups or unusual login locations are account risks we cannot cover.

Identity verification (KYC)

  • A top-up may trigger KYC, which you must complete yourself.
  • Passing KYC does not guarantee delivery or protect against a ban.

Warranty and refunds

  • Eligible accounts that subscribe successfully get a 30-day subscription warranty.
  • Bans are not covered, including a ban right after the top-up: no replacement, compensation or refund.
  • If a charge goes through but the plan does not arrive or drops because of risk controls, we request a refund from the channel. The platform decides; it is not guaranteed or advanced. Once received and verified, it is settled minus fees.
  • A successfully used code cannot be refunded without cause. Double-check your account ID; top-ups to the wrong ID are not supported.

If a top-up fails

  • Wait a while, then submit again.
  • Still failing? Contact support with your order ID, the code, your Claude account ID (claude.ai/settings/account, format 8-4-4-4-12) and a screenshot of the error.
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